Last updated: August 30, 2026

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.cleamex.co (the "Site"). This Site is owned and operated by CLEAMEX LLC. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property

All content published and made available on our Site is the property of CLEAMEX LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

- Harass or mistreat other users of our Site;

- Violate the rights of other users of our Site;

- Violate the intellectual property rights of the Site owners or any third party to the Site;

- Hack into the account of another user of the Site;

- Act in any way that could be considered fraudulent;

- Post any material that may be deemed inappropriate or offensive;

- Abuse, harassment, threats, or discrimination toward staff

- Unauthorized access or attempts to interfere with the website, forms, systems, or accounts

- Requests for services that CLEAMEX does not offer or is not legally authorized to perform

- Unsafe working conditions or undisclosed hazards

- Use of CLEAMEX services for illegal purposes

- Uploading malicious, unlawful, or infringing content

- Circumventing payment, booking, promotional, or referral rules.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site.

Residential Cleaning
- Standard House Cleaning
- Deep Cleaning
- Premium Cleaning
- Recurring Cleaning
- One-Time Cleaning
- Move-In Cleaning
- Move-Out Cleaning
- Apartment & Condo Cleaning
- Townhome Cleaning
- Kitchen Cleaning
- Bathroom Cleaning
- Bedroom & Living Area Cleaning
- Garage Cleaning
- Attic Cleaning
- Basement Cleaning
- Decluttering & General Cleanup
- Estate Cleanup
- Foreclosure Cleanup
- Eviction Cleanup
- Property Cleanup

Commercial & Janitorial
- Commercial Cleaning
- Office Cleaning
- Corporate Cleaning
- Janitorial Services
- Day Porter Services
- Night Cleaning
- Common Area Cleaning
- Lobby Cleaning
- Restroom Cleaning
- Breakroom Cleaning
- Facility Cleaning
- Property Management Cleaning
- Building Maintenance Cleaning

Specialized Cleaning
- Carpet Cleaning
- Upholstery Cleaning
- Mattress Cleaning
- Tile & Grout Cleaning
- Floor Care
- Hard Floor Cleaning
- High-Dust Cleaning
- Disinfection & Sanitation
- Interior Window Cleaning
- Exterior Window Cleaning
- Glass Cleaning
- Pressure Washing
- Gutter Cleaning
- Downspout Cleaning

Post-Construction & Property Cleanup
- Post-Construction Cleaning
- Final Cleaning
- Construction Cleanup
- Property Cleanup
- Debris Cleanup
- Garage/Attic/Basement Cleanup

Entertainment & Event Cleaning
- After-Party Cleanup
- Private Event Cleaning
- Corporate Event Cleaning
- Catering/Event Cleanup
- Food Truck Event Cleanup
- Venue Cleaning
- Festival/Event Cleanup
- Public Event Cleanup
- Private Party Cleanup
- Performance/Event Space Cleanup

Industry-Specific Cleaning
- Healthcare & Medical Facilities
- Dental Offices
- Schools & Education
- Daycare Facilities
- Churches & Religious Facilities
- Restaurants & Commercial Kitchens
- Retail Stores & Shopping Centers
- Warehouses
- Industrial & Manufacturing Facilities
- Corporate Offices
- Apartment Communities
- Property Management
- Government Facilities
- Hotels & Hospitality
- Vacation Rentals
- Event Venues
- Construction & Development
- Real Estate
- Fitness Facilities
- Professional Offices

Transportation & Removal Support
- Debris Removal & Transport
- Unwanted Item Removal
- Property Cleanup & Haul-Away Support
- Event Cleanup Removal
- Move-In/Move-Out Removal Support
- Commercial Cleanup Removal
- Post-Construction Removal Support
- Estate/Property Cleanup Removal
- Garage/Attic/Basement Cleanup Removal

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Subscriptions

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

Subscription Cancellation Policy

CLEAMEX subscription services may be canceled at any time by the customer through the account management options provided by CLEAMEX or by contacting CLEAMEX customer support. Cancellation requests should be submitted before the next scheduled billing or service renewal date to avoid the next recurring charge.

Once a subscription cancellation is confirmed:

- Future recurring charges will stop after the cancellation takes effect.

- Services already scheduled or performed before the effective cancellation date may remain subject to the applicable service, payment, and cancellation terms.

- If a customer has already been charged for a current billing or service period, cancellation generally does not automatically create a refund for that period unless a refund is required by applicable law or expressly provided under CLEAMEX's applicable refund or service terms.

- If the subscription includes a scheduled cleaning service, the customer should contact CLEAMEX as soon as possible regarding cancellation or rescheduling of that appointment.

- Any applicable cancellation fees, late-cancellation charges, or appointment-specific terms will be disclosed before or at the time the applicable service is scheduled.

- Promotional pricing, introductory offers, referral benefits, credits, or other discounts may have additional terms that affect cancellation or eligibility.

CLEAMEX may cancel or suspend a subscription when permitted under its Terms & Conditions, including for nonpayment, misuse of services, safety concerns, or other legitimate business reasons. Customers who believe they were incorrectly charged after cancellation should contact CLEAMEX promptly so the account and payment history can be reviewed.

How to cancel: Customers can use the available subscription/account management option or contact CLEAMEX through the customer support channels listed on the website.

Payments

We accept the following payment methods on our Site:

- Credit Card;

- PayPal;

- Debit;

- Direct Debit; and

- Apple Pay, Google Pay, ACH/electronic bank transfer, payment links, invoicing, cash, and checks.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Refunds

Refunds for Services

CLEAMEX LLC provides professional cleaning, janitorial, specialty cleaning, event cleaning, property cleanup, and related services. Because services involve scheduled labor, personnel, preparation, supplies, equipment, and time reserved specifically for a customer, refunds are handled based on the circumstances of each service.

Completed Services: Payments for services that have already been completed are generally non-refundable. If a customer believes a service was not completed according to the agreed scope of work, the customer should contact CLEAMEX promptly so the concern can be reviewed.

Service Concerns: CLEAMEX's preferred resolution for a legitimate service-quality concern may be a reasonable correction or re-service of the affected area, when appropriate and when the issue falls within the original agreed scope of service. Customers should provide details and, when helpful, photographs so CLEAMEX can evaluate the concern.

Cancellations Before Service: Customers who cancel sufficiently in advance of a scheduled appointment may be eligible for a refund of amounts paid, subject to the applicable cancellation terms, payment-processing limitations, and any disclosed cancellation fees.

Late Cancellations and No-Shows: A deposit, booking fee, cancellation fee, or other amount may be retained when permitted by the applicable booking or cancellation terms, particularly when CLEAMEX has reserved personnel, equipment, supplies, or a service time that cannot reasonably be reassigned.

Deposits and Prepayments: Deposits or prepayments may be refundable, partially refundable, or non-refundable depending on the service, booking terms, cancellation timing, and whether CLEAMEX has already incurred costs or performed work. The applicable terms will be communicated before or during booking when applicable.

Quote-Based and Customized Services: Customized commercial, industrial, post-construction, event, property-cleanup, transportation/removal, and other specially scoped services may have specific payment and refund terms stated in the applicable proposal, estimate, service agreement, invoice, or booking confirmation.

Overpayments or Duplicate Payments: If CLEAMEX receives an accidental duplicate payment or an amount greater than the amount properly owed, the account will be reviewed and any appropriate refund or credit will be handled accordingly.

Payment Processing: Approved refunds are generally returned using the original payment method when reasonably possible. Processing times may vary depending on the payment provider or financial institution.

No Automatic Refund Guarantee: Submission of a complaint, cancellation request, or refund request does not automatically create a right to a refund. Each request will be reviewed according to the applicable service terms and circumstances.

Contact CLEAMEX: Customers should contact CLEAMEX as soon as possible regarding a service concern, cancellation, billing issue, or refund request. Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

CLEAMEX LLC reserves the right to update this policy from time to time. The terms applicable to a particular booking or service will be those provided to the customer at the applicable time.

Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

CLEAMEX LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless CLEAMEX LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of California.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and CLEAMEX LLC are unable to resolve any dispute through informal discussion, then you and CLEAMEX LLC agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and CLEAMEX LLC. The costs of any mediation or arbitration will be shared equally between you and CLEAMEX LLC.

Notwithstanding any other provision in these Terms and Conditions, you and CLEAMEX LLC agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Additional Terms

Service Scope & Estimates
Services are performed according to the agreed scope. Estimates and quotes may change when site conditions, service requirements, access, size, quantity, condition, or requested work differs from the information originally provided.

Customer Responsibilities
Customers must provide accurate information, reasonable access to the service location, and disclose known conditions that could affect safety or service performance.

Safety & Service Limitations
CLEAMEX may decline, suspend, or modify work when conditions present unreasonable safety risks or when requested work falls outside CLEAMEX's available services, equipment, qualifications, or legal authority.

Scheduling
Requested appointment times are not necessarily confirmed until CLEAMEX provides confirmation. Delays may occur because of weather, access, emergencies, staffing, equipment, or other circumstances beyond reasonable control.

Payments
Customers are responsible for charges associated with services they authorize. Deposits, prepayments, cancellation charges, and payment terms may vary according to the applicable booking, proposal, invoice, or service agreement.

Promotions & Referral Programs
Promotional offers, coupon codes, referral discounts, credits, and special offers may have separate eligibility requirements, expiration dates, and restrictions.

Intellectual Property
CLEAMEX's names, logos, trademarks, website content, graphics, written materials, and other protected materials may not be reproduced, copied, modified, or used without appropriate authorization.

Privacy & Communications
Customer information is handled according to CLEAMEX's Privacy Policy. Customers who voluntarily provide contact information may receive communications relating to their requests, bookings, services, accounts, promotions, or other permitted communications.

Third-Party Services
Payment processors, communication platforms, scheduling tools, maps, messaging services, or other third-party services may have their own terms and privacy policies.

Changes to Services or Terms
CLEAMEX may update its services, website features, pricing, policies, or terms from time to time. The applicable terms will be those presented to the customer for the relevant transaction or service.

No Waiver of Legal Rights

Nothing in the terms is intended to waive rights or protections that cannot legally be waived.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(877) 746-2532

legal@cleamex.co

Sonoma, California, United States of America

You can also contact us through the feedback form available on our Site.

Effective Date: 30th day of August, 2026